Privacy Policy
What information we collect
We may collect personal information that you choose to provide, such as your name, email address, phone number, postal address and details about your enquiry.
We may also collect general website usage information, such as visitor numbers, location by country and browsing trends, to help us understand how people use our website and improve our services.
How we use your information
We use your information to:
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Respond to enquiries and provide quotes.
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Communicate with you about our products and services.
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Manage customer relationships and business operations.
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Improve our website and services.
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Send updates or promotional communications where appropriate.
We do not sell your personal information.
Sharing your infomation
We may share your information with authorised staff and trusted service providers who help us operate our business, such as customer relationship management (CRM), email and website analytics providers.
We take reasonable steps to ensure these providers protect your information and use it only for appropriate purposes.
Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable New Zealand privacy requirements.
Keeping your information safe
We take reasonable technical and organisational steps to protect your personal information against loss, unauthorised access, misuse or disclosure.
We keep personal information only for as long as it is needed for its intended purpose or to meet our legal obligations.
While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Cookies and website analytics
Our website may use cookies or analytics tools to understand website traffic and improve your browsing experience. These tools may collect information about how visitors use the site.
You can manage cookies through your browser settings. Disabling cookies may affect some website features.
Your privacy rights
Under New Zealand's Privacy Act 2020, you can ask us for a copy of the personal information we hold about you and request that we correct any information you believe is inaccurate.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
You can also find information about your privacy rights or make a complaint through the Office of the Privacy Commissioner at www.privacy.org.nz.
Email communications
If we send you promotional emails, you can unsubscribe using the link in the email or contact us to ask us to stop. We may still contact you about an existing enquiry, quote or business transaction where necessary.
Links to other websites
Our website may contain links to other websites. We are not responsible for their privacy practices, so we recommend reviewing their privacy policies when visiting those sites.
Contact us
If you have any questions about this policy or how we handle your personal information, please contact Bates Joinery through our website's contact page.
We may update this policy from time to time. The latest version will be published on our website.