top of page

Our Privacy Policy

Your privacy is very important to Bates Joinery. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

We will not collect personally identifiable information like your name, email and mailing address and telephone number ("Personal Information") without your knowledge and permission. We will not disclose your Personal Information to third parties unless you have authorised us to do so. We will take reasonable steps to protect the security of the Personal Information we collect from you.

Your Personal Information

Bates Joinery does not collect personally identifiable information on our website, such as your name, address, email address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via email or via the contact forms on our website).


Bates Joinery uses such voluntarily submitted information for the purposes for which it was submitted (for example, to receive future communications or promotional information). When you submit an enquiry, Bates Joinery will ask you to provide certain information about yourself, such as your name, mailing address, phone number or email address. The personal information you submit when placing your enquiry is treated as confidential. You are able to unsubscribe from communications at any time through the link at the bottom of our emails or by contacting us via our Contact Form.

Trends, Tracking and Sharing Information

Bates Joinery uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics help us get general overviews of customer trends. We do not look at individual customer data. 


Bates Joinery uses stringently tested technologies to ensure the security of information transmitted via our web site is maintained in our possession.


Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

What We Do With Your Information


The Personal Information we collect is stored on our servers. Some of this information will be shared with other members of the Bates Joinery 2008 Ltd, including by use of a third party customer relationship management (CRM) tool. We may also use third party tools such as Mail Chimp to contact you.


We will take reasonable steps to ensure that third parties keep your information secure.


We will take reasonable technical and organisational precautions to prevent the loss, misuse or unauthorised alteration of your Personal Information. However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your Personal Information. We may store your information in cloud or other types of networked or electronic storage.


Your Personal Information may be collected, stored and processed on servers located outside of New Zealand. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.


We will keep your Personal Information as long as we are using it, or as required by applicable laws.


Your Rights


You have the right to ask for a copy of any Personal Information we hold about you, and to ask for it to be corrected if you think it is wrong.

You can find out more about your rights, and how to make a complaint, at



Whilst we do not send newsletters, if you receive an email post from us you can opt out or unsubscribe from our email list by using the “Unsubscribe” option.

If you want us to stop contacting you, just let us know.


Contact Us

If you have a question, just ask.


Last updated June 21, 2022

bottom of page